Comments on: Gate.com

By: Saulat Saleem

Saulat Saleem — Wed, 17 Dec 2008 05:38:51 +0000

Dont go for this service, No security, No servervice nothing is guaranteed. Users cant change their password and admins can check even CEO’s mailbox and password. poor service as Support persons at Gate.com are drunk.

By: Daniel Fernandez

Daniel Fernandez — Tue, 05 Aug 2008 05:35:34 +0000

—–Original Message—–
From: Daniel Fernandez [mailto:********@hotmail.com]
Sent: Monday, August 04, 2008 10:23 PM
To: billing-sp@gate.com
Subject: RE: (HW#12782348) RE: Your statement from gate is ready.

I called the number.

I chose the selection to cancel an account.

I got a recording that said I had to cancel the account online in my control panel, or by sending an email to billing.

So if I send an email I am told to call a number.

If I call a number I am told to send an email.

Do you want to help me cancel my account or not?

Regards,
–
Daniel Fernandez

—–Original Message—–
From: billing-sp@gate.com [mailto:billing-sp@gate.com]
Sent: Friday, July 25, 2008 2:08 PM
To: ********@hotmail.com
Subject: Re: (HW#12782348) RE: Your statement from gate is ready.

Hello,

Gate.com has received your request for cancellation. Please note that this request DOES NOT AUTOMATICALLY CLOSE YOUR ACCOUNT.

In order for to process your cancellation request, you must contact Gate.com Customer Relations Department at 1-866-856-7165, M-F, 9:00 a.m. to 5:00 p.m. Central Time. They will assist you with completing the cancellation process.

Please have the following information available when contacting Gate.com’s Customer Relations Department:

1. Your Gate.com Customer ID or your domain name.
2. You SiteControl password, credit card number, or the date and amount of your last payment.

Once you contact the Customer Relations Department and complete the cancellation process, your account will be closed within 24 to 48 hours. A cancellation confirmation will be sent to you via email once your account has been closed. Full refunds are only available within the
30-day money back period (excluding setup and other fees).

If you do not contact Gate.com’s Customer Relations Department by phone and complete the cancellation process, your credit card on file may be charged. You can find Gate.com’s cancellation and billing policies at http://hostway.com/legal/billing_policy.html.

Sincerely,
Gate.com Billing Department
Rose W.

Online Manual:
http://help.gate.com

billing-sp@gate.com
1-866-856-7165

>Hello,
>
>In May of 2007 I transferred the domain hosted at winsave to another
>provider (see below). At the same time I cancelled the hosting account
>at winsave online. I never received a confirmation from winsave. I
>tried to contact customer support by email, but never received a
>response
>
>Shortly after May of 2007 I was billed for another quarter for hosting
>services. I sent an email to winsave customer service and submitted a
>request for reimbursement in an online form. Again I never received a
>response. Later I received a billing for more hosting services. I sent
>an email. Submitted information on a web form, and left a voicemail
>message with winsave customer service. Again, I never received a
>response.
>
>Here’s what I would like you to do:
>1. Reimburse all billings charged by winsave after May of 2007.
>2. Complete the cancellation of my hosting services with winsave and with you.
>3. Send me confirmation that you have cancelled all services.
>
>Thank you,
>–
>Daniel Fernandez

By: sc

sc — Wed, 21 May 2008 18:26:51 +0000

gate.com RIPOFF, 21st 2008f May, 2008
BEWARE of gate.com

Evidently in their terms of service that you have to agree to; they can and do put their information in you domain information and then can change your domain registration company and renew without you saying anything and charge you almost 3 times the market cost even if you didn’t want to renew the domain. They do not care whatsoever about their customers and refuse to refund anything. Save yourself the headache, time, and MONEY AND GO SOMEWHERE ELSE!!

By: Rod Shelley

Rod Shelley — Thu, 08 Mar 2007 00:03:31 +0000

My comments will pretty much echo several of the preceeding reviews. I started with them back in the HostSave days, and everything was just fine. After becoming Gate.com, my overall satifaction has taken a nose dive. I’ve been having trouble with sending out e-mail for the last couple days. In the last few months I’ve had FTP issues, my site has been down intermittantly, and it doesn’t appear things are likely to improve anytime soon. Tech support is OK, but nothing special. I’m going to be switching very soon, probably to GoDaddy. I can get the same storage, and more bandwidth for half the price.

By: Jon M.

Jon M. — Wed, 07 Feb 2007 01:09:13 +0000

Joined them in 2000 when they were HostSave, had no problems until they changed to Gate.com and began gradually raising their prices. Now there are frequent periods where websites are down, e-mail takes hours to be received if at all. They have unresponsive tech support. They do respond with scripted responses to tech problems, but technicians never actually solve the problem. They spend a lot of time making things look nice and creating Flash games/contests you can play on their site, but when it comes to actually keeping the hosting online they drop the ball. I think they have good intentions but they are understaffed.

By: Jason Warren

Jason Warren — Sat, 03 Feb 2007 22:30:42 +0000

I had two sites hosted with Gate.com. I have had these sites hosted there for several years, going back to when they were Hostsave. Recently, I have had alot of trouble with mail, and FTP going down. Recently I contacted them and they told me the error was on my end. They considered the matter closed. Well, I simply got tired of fighting with them so I switched. Now, I no longer have the FTP problem, so I guess it wasn’t on my end after all. They really need to work on their tech support deparment. I am happy with my new host.

By: Stanley

Stanley — Fri, 02 Feb 2007 02:05:43 +0000

Don’t acquire the domain name through gate.com, they can even change the DNS through the control panel.

If you wanna change DNS, you need to email to the support, but I get NO reply from their support!! Wait more than 40hrs already!!

The service quailty of gate.com is really make me unhappy!! And I just read their customer forum, many of them also saying that the support is really weak. I think I will not join any other service from it.

By: Sean Marcellus

Sean Marcellus — Mon, 15 Jan 2007 18:21:22 +0000

My site is http://www.onlinedesigns.us I have been with Gate for about 5 months. My up time for 1/14/2007 is 78.9500%

By: J. Lyn

J. Lyn — Thu, 11 Jan 2007 05:18:25 +0000

Gate.com was formerly HostSave. I began hosting my site with them in 2000 and was entirely happy with the services they provided at the time. However they failed to offer advancements that were fairly nessessary. They only recently (within months of this posting) upgraded to php4 saying that it was unnessary and noone would use it! Once they became Gate.com, the service went downhill and fast. I had more mail problems, many ISPs blocked mail coming from that host, and their customer service took on the attitude of “well, if something is wrong it must be YOUR fault” and often customer service requests take DAYS to receive the “it must be your fault” reply. I have since changed hosts and receive 4 times the product for a little less cost.