Very good company. Support is super fast and great uptime. One thing that I really like is their professional response time… its within like 10 – 15 mins to any support ticket! Good company!

Very helpful company and their support moved whole our site within 20 minutes and all was for free! Club Rotary – Sevlievo thanks HostICan and recommend it to all that like fast support.

E.Dobrev
President
Club Rotary – Sevlievo

I serached a lot for a good hosting, having ready may sites with reviews etc on many hosting companies.Eventually I had shortlisted to a few and contacted each one to get some responses. I must say that HOSTICAN impressed me with their livechat online and I spent quite some time there with the people they had who answered all my questions and doubts and told me that it was an easy process to move the host etc…they even offered to move the files for free etc. I have kep all the conversation logs for anyone that might be interested. In all the conversations they were very clear that I lose nothing in trying as they had a 30 day money back guarantee….If I was not satisfied I could get a refund and not lose anything, specially as I was not going to use their offer for a free domain registration (I already owned the domain).
After convincing myself that it was time to sign up, I indicated the Hostican team my details to move the files from current host to their servers. All went smoothly until the moment came to change DNS settings and wait for the site to go online on the new servers of Hostican. The site would not come online due to some database problems and after much attempts by the livehelp staff they came to the conclusion that I needed a developer….that it was beyond their reach. This was on a week-end…so I changed the DNS settings back to the old host so that the site would be operational the next working day.
Since they wanted me to get a developer, I had no choice but cncel and ask for a refund, although I did tell them that if they could look at the matter with some time, I was willing to let them try to get the site working. But they gave up and refunded me the signup fee MINUS $40.00 which they say was for the file transfer they did for me (which was supposed to be free) and was contrary to all that the livehelp transcripts pointed at.
I was shocked at this attitude and complained, but to no avail.
The only thing I can say is to point this out to any future client to look-out and clarify better (I dont know how – I was very clear in my questions to them still I got ripped off).
It is a shame that the company had this attitude with me.
I hope that they make the info on their site a bit more specific to ensure that it says that file transfer costs 40 USD but they cn offer it to a client if the client stays and does not cancel within the 30 day guarantee period.

STAY FAR AWAY FROM HOSTICAN.COM!!!!

After a few weeks they will close your account without reason keep your money and hold your domain hostage.

But, don’t take my word for it. Check for yourself:

On 9/19/2007 the company’s membership in the Better Business Bureau was revoked. The termination was due to violation of BBB Standard(s) :
http://richmond.bbb.org/WWWRoot/Report.aspx?site=85&bbb=0603&firm=21017360

Although they advertise 24/7 phone support they don’t answer their phones, try for yourself: (other numbers listed in Whois and BBB are fake)
(800) 725-9170 (Toll Free Phone)
(804) 412-0390 (Local Phone)
http://www.hostican.com/contactus/index.php

Their address is the UPS Store (9962 Brook Road #611 Glen Allen, VA 23059).
http://www.theupsstore.com/locations/locdet.asp?strCenterNum=MBE4452

Their other address in Whois is in a residential area: (Address:11029 Brookhollow Dr Glen Allen, VA 23059):
http://maps.google.com/?q=11029+Brookhollow+Drive%20Glen+Allen,%20VA%2023059

They are under investigation by the following organizations:

Better Business Bureau
http://www.us.bbb.org

Federal Trade Commission (FTC)
http://www.ftc.gov/bcp/consumer.shtm

Virginia Attorney General’s Office (also Attorney General’s Offices in other states)
http://www.oag.state.va.us/

ICANN – Internet Corporation for Assigned Names and Numbers.
http://www.icann.org/

I started using HostICan on the 21st of December, 2007. At first, I was quite pleased with the service. There were a few outages and Internal Server Errors, but they were always explained and dealt with when I sent a support ticket. I was also pleased with the quick responses to these support tickets.

Until the 7th of January. On that day, the first high-load error came. I was quite surprised – traffic on my site had actually dropped by 75% since the first few days that it was up.
I was told that I was allowed to use up to 25% of the system’s resources for up to 60 seconds, and I was advised to check my CPU logs to see what was causing the problem.

I found that there were a few scripts that used 0.2 seconds of CPU time every time they were run. At the times the site was taken down, they added up to about 2.5 seconds per minute. I didn’t see how this constituted overusing the CPU for more than 60 seconds, but nevertheless I did my best that day to reduce this figure. I turned off gzip compression, as well as the attachment system and search indexing. The attachment system accounted for the majority of the CPU load at the time, according to the logs I was told to access. The total CPU load was cut in half. But the errors kept coming, apparently at random. My site was incapacitated for extended periods of time every day.

I won’t bore you with the rest of the details, but suffice it to say that the technical support staff wasn’t helpful in the least. I was told to “check the logs” a hundred times over, but these did not shed any light on the issue: the logs clearly said that I was not breaking the resource limit.

After talking to about a dozen tech-support people of varying degrees of incompetence, they started ignoring my support tickets. The ticketing system confirmed that they’d received my messages, but they just didn’t respond. I tried their live-support chat, but after staring at “Your chat session will start shortly.” for 15 minutes and retrying several times, I gave up.

At this point I decided to check out HostICan’s forums. What I found there was not encouraging: there were several dozen other people experiencing the same technical problem, and also being ignored by the support department. The support staff on the forums was pretty much the same as the people I dealt with before: they either ignored you completely, or gave completely unsatisfactory replies, usually telling you that you were abusing their systems and needed to check the logs.

I raised the fact that I was using a barebone phpBB installation with only 5-15 users online when the site was taken down, while the staff on the forum said that the hosting plan I was on should be able to handle over 100 online users on this forum software. They could not explain this, but did maintain that it was my fault and it wasn’t their problem.

I also raised the fact that my site could be brought down by something as trivial as creating a database backup from HostICan’s own cPanel. I was told that this was not normal behaviour and it would be investigated. Despite asking for updates about the situation several times, I never heard back from them about this.

I further mentioned that the logs confirmed that I had not broken the resource limits. This went ignored.

About 10 other dissatisfied customers joined me in suggesting that there was something wrong with the monitoring software. The response was invariably something along the lines of “There is nothing wrong with our systems” or “You would have these problems at any host”.

In the end, the messages of the people who had been complaining (over 350 posts) were deleted from the forum in an obvious attempt to cover this all up before any prospective customers read them.

To summarise:
- My site kept getting taken down multiple times a day for no apparent reason.
- Support staff was very unskilled, both technically and in terms of speaking English.
- Support staff did not listen to my questions. Instead, they kept repeating their unhelpful default response.
- Support staff ignored my support tickets and live-support chat requests.
- Despite a lot of people complaining (almost 30 at my last count before I was banned from the support forums), no action was taken to solve the problem, which was clearly on the host’s side, not the customers’.
- Support staff attempts to cover up customers’ problems by deleting complaints, while leaving posts that praise the company.

Fortunately, unlike most of the people who were complaining, I was still within my 30-day refund term. After several weeks of frustration, I finally decided to leave HostICan and find a better host. I retrieved a backup, got my refund and transferred my forum to DreamHost.

But my troubles were not yet over: for some reason, after all of the files had been moved over and there was no doubt that people were correctly being pointed to the new host, my visitors were getting the HostICan high-load error. The same one that had caused all of these problems. It appeared 100% of the time, despite the site now being located at DreamHost.

After 6 frustrating hours of trying to find out what was wrong, I found it: an invisible file called .htaccess that redirected every one of my visitors to HostICan’s infamous error page. A parting gift from the tech-support people. The file’s timestamp in the backup confirmed that they edited it while the backup was in progress, just before they disabled my hosting.

I thought I’d seen the worst of HostICan (bad hosting, bad service, being ignored), but this took the cake: a childish prank. Revenge on their ex-customer.

Since I removed this file, my forum has been running perfectly. Contrary to what HostICan’s support people told me would happen, I am not experiencing any kind of resource problem at my new host. In fact, the site is noticeably more responsive, despite the fact that I’ve re-enabled all of the supposedly resource-intensive features they got me to remove.

Hosting with HostICan has been an absolute nightmare. The service was the worst I have ever experienced from any host, and if you are thinking of using it, I strongly urge you to reconsider.

Unless you enjoy having your site taken down multiple times a day and being ignored by support people, this is not a company you’ll want to entrust your money or your website to. A more accurate name for this company would be HostICan’t.

I wanted to cancel an account of a friend and mailed them 3 days back. They still havent canceled the account.
Although they have mentioned it’d take upto 5 working days to cancel an account, why the hello do they need 5 days for it?

I think that the guy that posted on the 9th, is full of it… cause hes linking to his own shitty site.

I’ve been with HostICan for about 4 years, I’ve stayed with them, they really know what their doing, and their not some joke… like that guys site… or hostnine.com (now, they really suck).

I LOVE HOSTICAN! – They are great!

Yes, stay away from HostIcan, as far as you can. I had a one year service with them. Their availability is poor. My sites are down/inaccessible for no reason. When I change my MySQL passwd (I don’t want others read my DB), their software restarts the MySQL on my VPS every 30 min, non stop. when I requested this to be stoped, I was demanded to pay a fee ($30?) to have my MySQL root passwd restored to their setting.

Their money-back guarantee is only for the 1st 30 days. don’t use it. try vpslink.com

HORRIBLE COMPANY!! DO NOT GO TO THEM!!!

They took my site down the second it inconvenienced them, I tried to work with them but they made it impossible, I ended up cancelling my service with them and moved to a new host, I was assured I would be refunded my initial up front payment minus what I had used, the second i put in the cancellation form they deleted my site, deleted my log in details and NEVER contacted me back.

I had to chase them up through the BBB after 6 weeks of trying to call them with no answer and email them with no replies and only then did they respond, their response was a load of shit that basically said they’re keeping my money.

Bad company, Bad service and compete lies on what they advertise.

Oh and half their “good” reviews are done by a couple of their workers.

Brian lim being one of them lmao.

Kevin White (above) is also an employee of hostican and shows no interest or competence in any kind of customer support. They’ve been preauthing my CC 4 days in advance and being paid 4 days in advance since march. Due on the 24th, paid on the 20th. When I complained, they split the difference, changed it to preauth and payment on the 22nd. When I complained that my contractual due date was actually the 24th, they claimed all info shown in their own billing center is a programming error and they’ll continue to bill on the 22nd and have their programmers change the invoice history in their/my billing center to correct that.
They totally ignored 6 separate requests to prorate the account 7 days and change the due date to the 1st so I’d have time to deposit my pension cheque and transfer the funds to visa. They’ve cost me a fortune in interest and penalties and are not in the least concerned.
They have no support of any kind and like others above have said, they will just stop responding if you ask for any real support or accountability.
I had a similar problem with the mysql root password. They refused to help, insisting I must have screwed it up and they wouldn’t talk to me again until they received $35 to change it back. No one had changed the password, the OS had been corrupted by a scheduled backup and non existent dynamic disk space. When they finally had one of their “engineers” reset the mysql root password, as a “special one time thing”, they entered symbols in the password making it unusable again and left the rest of the corruption for me to solve. “It was working when we sold it to you” was their response! Gary from CPanel was kind enough to provide a work around for the password lockout and corruption problems and directed me how to correct the rest of the problems this had caused.
The billing abd support issues are now in the hands of the BBB and we won’t be doing any further business with them.
Oh, and “unlimited bandwidth” is fine, but when it’s throttled down to 56k for anything over about 100mb, it makes it a bit hard to get your own backups or deliver files to clients.
Kevin, learn to spell further. It’s not “furhter”.
Your canned support sig reflects your whole attitude and competence level.

Wow, since I noticed all of these bad reviews I thought I would write about my experience. A lot of times I find that people take the time to write bad review and not good ones..so here I go!

I have been with HostICan for a while now and am very satisfied with them!
One of the things I love is that they have great 24/7 customer support…and yes it is really 24/7..doesn’t matter what day I call or what time…they have always been there and worked with me as long as needed!
My uptime has been 100% and for the service and products you get…they prices are unbeatable. I upgraded to a VPS because my site was growing so much and it has been wonderful! I am a very satisfied customer and recommend HostICan to anyone!

I’ve been with HostICan for quite a while, and they have improve a tremendous amount since I’ve been with them. I’ll give a few examples: 24×7 support (When I call, I always get some freindly voice on the other end)… many others.

These guys are really very cool. I love my uptime, and I love the pricing. For like $6/mo you can’t go wrong with hostican, their truely worth it (nowadays you cant buy coffee for $6 in NYC).

Keep up the great works folks!

I am using HostIcan.com for a year and I am satisfied with their services. The free ad credits and lifelong-free domain alone make up for the price – the features are excellent, and watch out for their promotions on upgrades! This is a company totally dedicated to making your hosting experience a smooth one, and I would be happy to recommend them to you.

I have been a customer of HostIcan.com for just over a year. I have never experienced down time on the five domains I currently host. Technical support has helped me numerous times and always within an hours or two, if not within minutes. HostIcan.com had great rates for the amount of storage.

The customer support I have received from HostIcan.com has been excellent. I had a horrible experience with my first web host, including dealing with their reluctance to release me from their grip. A customer support rep from HostIcan.com took care of everything. I am using their service for more that 6 months and now I am a fan of them.

I am using HostIcan.com for almost a year. There is not enough word to say about them. They are simply best. Their speed of support and the availability of tools are better. It’s first rate service and the price is reasonable. I honestly don’t know how they afford these offers at a cheaper rate. I am surprised.

HostIcan.com is on of the best web-hosting site. I am impressed with them. I am operating my 2 sites with them and they are performing well. Believe me, they provide you 100% uptime and 0% downtime. They also provide unlimited free space and bandwidth at a cheaper price.

This is my first time when I am using a web hosting site and HostIcan.com is also my first web hosting site. I have built my site with them. I built my site with their web site builder. They gave me unlimited space. So I can add anything to my site. i have faced some problem at the first time but their technical support team addressed my problem and solved that.

HostIcan.com is one of the best webs hosting company. They are doing great. I am operating one site with them. I didn’t face any downtime in my site. They have 100% uptime. They have unlimited space and unlimited bandwidth. You can also manage more sites with a account. Their price is so cheap and they have a good reputed people.

I signed up with hostican.com last months. I don’t know many things about them. But I can say about their technical support team. They are brilliant. They have solved a major problem of my web site. They spent almost two hours to solve my problem. They are not the cheapest but as they run they can’t boost themselves easily on the summit of web hosting.

I am absolutely amazed at how good your web hosting service is! Best wishes and watch for me, because I’ll be moving over all of my sites soon. The staffs are the most helpful and friendliest I have seen in this business. Their commitment to their work, as well as to the environment is not just notable but also admirable. Everything is working great now. Very impressive service.

Just wanted to say how impressed I have been with the service from the support guys and the sales guys. I am a fairly new customer but have caused my share of trouble for HostIcan.com. I have changed my hosting type three times and have had great support. Any issue’s I have had have been resolved very quickly via email. I think the telephone and live chat support is good could be improved, but the email support is second to none.

As a veteran of being a web host customer, the support at hosticanc.com is second to none, plus with unlimited space and bandwidth who can complain? And it’s all this with some of the lowest prices in the industry. If you take care of your customers they will keep coming back, that is what exactly what they have done. They definitely have me returning after my contract is up!

Reliability is essential for me, my last host wasn’t so reliable – perhaps this was more my fault for choosing a web host for just $1/month. I am now a happy HostIcan.com customer and I don’t plan on going elsewhere any time soon.