Customer Reviews

1. Reviewed by J. Lyn on January 11th, 2007
   Comments: Gate.com was formerly HostSave. I began hosting my site with them in 2000 and was entirely happy with the services they provided at the time. However they failed to offer advancements that were fairly nessessary. They only recently (within months of this posting) upgraded to php4 saying that it was unnessary and noone would use it! Once they became Gate.com, the service went downhill and fast. I had more mail problems, many ISPs blocked mail coming from that host, and their customer service took on the attitude of "well, if something is wrong it must be YOUR fault" and often customer service requests take DAYS to receive the "it must be your fault" reply. I have since changed hosts and receive 4 times the product for a little less cost.
2. Reviewed by Sean Marcellus on January 15th, 2007
   Comments: My site is http://www.onlinedesigns.us
   I have been with Gate for about 5 months.
   My up time for 1/14/2007 is 78.9500%
3. Reviewed by Stanley on February 1st, 2007
   Comments: Don't acquire the domain name through gate.com, they can even change the DNS through the control panel.
   
   If you wanna change DNS, you need to email to the support, but I get NO reply from their support!! Wait more than 40hrs already!!
   
   The service quailty of gate.com is really make me unhappy!! And I just read their customer forum, many of them also saying that the support is really weak. I think I will not join any other service from it.
4. Reviewed by Jason Warren on February 3rd, 2007
   Comments: I had two sites hosted with Gate.com. I have had these sites hosted there for several years, going back to when they were Hostsave. Recently, I have had alot of trouble with mail, and FTP going down. Recently I contacted them and they told me the error was on my end. They considered the matter closed. Well, I simply got tired of fighting with them so I switched. Now, I no longer have the FTP problem, so I guess it wasn't on my end after all. They really need to work on their tech support deparment. I am happy with my new host.
5. Reviewed by Jon M. on February 6th, 2007
   Comments: Joined them in 2000 when they were HostSave, had no problems until they changed to Gate.com and began gradually raising their prices. Now there are frequent periods where websites are down, e-mail takes hours to be received if at all. They have unresponsive tech support. They do respond with scripted responses to tech problems, but technicians never actually solve the problem. They spend a lot of time making things look nice and creating Flash games/contests you can play on their site, but when it comes to actually keeping the hosting online they drop the ball. I think they have good intentions but they are understaffed.
6. Reviewed by Rod Shelley on March 7th, 2007
   Comments: My comments will pretty much echo several of the preceeding reviews. I started with them back in the HostSave days, and everything was just fine. After becoming Gate.com, my overall satifaction has taken a nose dive. I've been having trouble with sending out e-mail for the last couple days. In the last few months I've had FTP issues, my site has been down intermittantly, and it doesn't appear things are likely to improve anytime soon. Tech support is OK, but nothing special. I'm going to be switching very soon, probably to GoDaddy. I can get the same storage, and more bandwidth for half the price.

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