Customer Reviews

1. Reviewed by Brian Brigg on January 30th, 2007
   Comments: The features are great but uptime is a problem while email can be down quite often. Support is pretty poor with most replies answering the question they hoped you asked.
   
   I am sticking with them because they have some good features like dedicated IP for all your sites.
2. Reviewed by Max on March 4th, 2008
   Comments: I though this web hosting was one of the best when I switched to ixwebhosting but by the time I have noticed that the uptime is a huge problem as well as e-mail functions and website speed.. sometimes I am getting really tired..
   I didn't get what they have promised at all
   IXwebhosting is newly announced that they have built a new Data Center. I hope that helps to the speed and up timing of the server otherwise I definitely reconsider my decision.
3. Reviewed by Teresa on March 12th, 2008
   Comments: Tomorrow (March 13) is my 2-year anniversary with IX. I went with them because of several factors - 1) super uptime ratings, 2) I could host 6 domains on one plan (later changed to 8, now unlimited), 3) dedicated IPs (now up to 8 on one plan), 4) 24/7 support (phone, chat, trouble ticket), 5) huge amounts of disk space and transfer (now unlimited on both), 6) allowed mailing lists, 7) good control panel and proper Linux setup, 8) great value (about $8/month).
   
   The first year was great! There were a few "bumps" this past year, but the nightmare started in January when I asked to move one of my plans to the new, super high-speed server (lots of new features and faster loading sites). Yes, they said, it's free, just let them know and they'd switch my account. I asked if there was anything I needed to know before the move or if there were any instructions available. (I'm a designer, not a tech.) They said there weren't any instructions, just backup and upload it all after the switch. No problem. I got my backups and told them to do the switch.
   
   Then the problems started. My .htaccess files that worked beautifully on php4 didn't work on php5. Tech support INSISTED that I could use the web server options to do "add type-handler" so my .html files would be processed as .php. After battling that issue for weeks, someone FINALLY admitted that it didn't work. In the meantime, I'd adjusted the .htaccess code so it handled that (without including the code that php5 doesn't like). Numerous other glitches had to be worked out.
   
   Finally got settled in after the move and was looking forward to trying out all the cool new features ... when I noticed that my sites seemed to be running slower. Then one of my clients mentioned the same thing. This was supposed to be a faster server? Then I started noticing that my sites that were on the other plan (still on the old server) sometimes ran slow, too.
   
   In February the nightmare began in earnest. About mid-February, I started finding the sites down - this one, then another one, the first one up, another down, just sporadic. Usually the times were short, but it was cause for concern. Tech support's usual response (after waiting for awhile while they checked) was, "They're up now."
   
   On Feb. 20 I signed up with montastic.com to monitor the uptime. (They don't check every 10 minutes like it says, but they do check periodically. It's a free service; you really can't complain.) Since then, I’ve gotten reports of sites down:
   Feb. 26
   Feb. 27
   Feb. 28
   Feb. 29
   Mar. 3 (all sites, approximately 1 hour known down time)
   Mar. 4
   Mar. 6
   Mar. 9
   Mar. 10
   Mar. 11 (all sites, approximately 45 minutes known down time)
   Mar. 12 (all sites, down at least 3 times, and one of those was about 2 hours in the middle of the day)
   
   Those are the times I KNOW about and have independent proof of. I cringe to think of the times I don't know about. One of my clients on the old server has had email problems....
   
   Tech support is polite; SOME are knowledgeable, others, well.... However, since I've been reporting all the down times, chat support says I need to file a trouble ticket, and ticket support says they can't find any evidence in the server logs of problems so I need to contact chat support. (I can't always do that because sometimes the down times are 3 a.m., etc.)
   
   Sometimes the trouble ticket people answer with nonsense (i.e. they obviously didn't read the ticket carefully), then you have to reply and wait ANOTHER 24 hours hoping for an intelligent response. Chat is usually available quickly; trouble tickets usually aren't answered for about 24 hours. Toll-free phone support varies (queue may be from 4-50).
   
   When I've been able to get a response regarding why the sites are down it's been "an abuser on the system (access was terminated)" or "server overload". Actually, that's not terribly surprising if they allow "unlimited transfers" (which has been added in the last couple of months).
   
   What seemed to have been a great host has turned into a HUGE disappointment and is ruining my business, not to mention harming my clients’ operations. I don't think I need to explain why I’m visiting “Award Winning Hosts” ….

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