Customer Reviews

1. Reviewed by john on January 18th, 2007
   Comments: Please whatever you do stay way from the Johns’ in MIDPHASE.COM. It looks like everyone’s name is defaulted to JOHN because they donot want you know their really name. MIDPHASE IS RUN BY RUSSIAN MAFIA. THEY SELL YOUR DATABASE INFO.
   Since I had exceeded my shared host capacity, I decided to try midphase.Com. This was a nightmare; the support team with admins call JOHN was all incompetent. They were never able to provide me a server that does not have issues.
   After so many issues, question about there so call 24x7 supports (this is a lie there is NO 24x7 support from MIDphase), 3 days with no site, I decided to cancel.
   I was later convincing by another admin call JOHN to keep my account with them. I did and the 4 days after everything was looking good my site was down. Basically, these thieves requested my server credentials so they can have access to my server, then download my database and file just the later close my account.
2. Reviewed by Karen Bridges on February 21st, 2007
   Comments: Couldn't rate them high enough. Immeidate support, friendly, efficient, helpful and professional.
3. Reviewed by Karen Bridges on February 21st, 2007
   Comments: LOL @ John... you complete idiot! I've been with them over one year, have a vps and a standard website package for my homepage too. you're talking utter utter rubbish. All hosts experience troubles from time to time, you're just too inept to realise that. You don't deserve a website ;)
4. Reviewed by Chris on February 27th, 2007
   Comments: I used midphase for about a year, and there service just kept getting worse as time went by. My site would lag or be inaccessible every single day during peak time (it wasn't my site either as maybe 10 people visited it a day). When I asked for support, they would mostly brush me off with comments like "It's working now, it must have just been a little lag..." Stay away from these guys, they are no good...
5. Reviewed by Discontent on April 3rd, 2007
   Comments: I'm sorry I cannot provide any information about my business' website and email. I would just like to say that Midphase is probably the worst web hosting service we have ever used. My company has been using Midphase for the 5-6 months, and I have called/mailed/submitted tickets for website/email downtime approximately 3 times each month. This is definitely not reliable hosting. I am not referring to short 5 minute downtimes, but instead from 20 minutes up until an hour(earlier today). Through all this I have been very patient, treated the techs with respect, but it did little to change the amount of server down time. Each time they would just tell me the staff is working on it, and I have no choice but to wait another 20 minutes until they fix the issue. Finally they switched us off to another server, which seemed stable until.. their core networking component goes down. It gives me the idea they have only a single facility and no backup server set up for these situations. Besides this, it is always difficult to get a response via telephone. Most of the time it is busy, and when we do get connected, we're put on hold. I understand that our calls are generally during peak hours, but there are plenty of hosts much more reliable.
   
   We're reluctant to leave because when Midphase hosting is up the FTP server, website, and mail service are very fast. However, we just can't accept such frequent hosting and mail server down time.
6. Reviewed by David on July 11th, 2007
   Comments: I would personally avoid signing up with MidPhase unless your ok with tossing money away. The host constantly has errors with the mysql databases as well the billing tech support is horrible....99% up time? I think not...more like 60% at best.

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