Customer Reviews

1. Reviewed by Shirley Reedy, Jr. on January 27th, 2007
   Comments: This Co. has absolutely no support system at all! After signing up ,I sent 4 emails in 7 days, requesting help in getting started,& never received a response. I finally got their attention when I cancelled the acct.
2. Reviewed by dave on May 31st, 2007
   Comments: I would have to disagree with the previous post. The service was exceptional and the hosting product was more than what I paid for. Very easy to use interface. Vdeck control is dummy proof.
3. Reviewed by Rick on February 23rd, 2008
   Comments: I have to say I was satisfied with the company for many months, until I actually needed support. My site was hardly ever down, everything loaded quickly, and vDeck was easy to use. FTP worked fine as well.
   
   Then one day I received notice they were going to do a database migration for everyone and get them to use a newer version of vDeck. I scheduled my site for automatic migration and the date came and went - no migration. A week went by and I called them up - it took 45 minutes on hold before I got somebody whose job it was only to input service tickets - she didn't know anything technical. I found out that they actually don't let customers speak directly to tech support - it just doesn't happen.
   
   So she rescheduled my migration for the following day and the same thing happened - nothing. I dug deeper into their site and found that my site was stuck on the QA process. I clicked on their Live Chat 24/7 button and was placed in a queue at number 28. I sat for about an hour until I closed the window - the Queue # doesn't update and tell you what number you are at, very frustrating.
   
   Finally I opted for "manual migration" and performed some easy steps and hit the final button for "point DNS servers to new location" or whatever. A notification popped up saying it would take 9 hours and 43 mins to do it. So I let a whole go by and nothing changed. My vDeck is still old, the process is not complete.
   
   So I called them again, 45 minutes and I get a similar customer service rep on the phone who knows absolutely nothing about computers. This is when I did a google search for the phrase "Startlogic sucks". To my dismay I found a myriad of user reviews just like this one, horror stories with customer service.
   
   The host itself is not bad, but it all goes to hell when you actually need help. Please consider somebody else. After a few hours of research I found what seems to be a good host "ICDhost.com" , the only thing is they don't allow multiple domain hosting which I need.
   
   So that's my story, hopefully this helps somebody. I would say Stay away from them, there's plenty of other places that have the same services and prices - the most IMPORTANT thing is reliability and customer services. Please look for that in a different host.
   
   - Rick

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